Development balanced scorecard (BSC) with a system dynamic (SD) model for service industry /
Thesis (Sarjana Kejuruteraan (Kejuruteraan Industri)) - Universiti Teknologi Malaysia, 2014
Main Authors: | Alireza Firouzi, 1977- author, Syed Ahmad Helmi Syed Hassan, Fakulti Kejuruteraan Mekanikal |
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Format: | |
Language: | eng |
Published: |
2014
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Subjects: |
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