The moderating effects eWOM on the relationship between e-service quality and online hotel booking intention [electronic resource] /

The moderating effects eWOM on the relationship between e-service quality and online hotel booking intention [electronic resource] /

Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2016

Bibliographic Details
Main Author:	Norhafizah Adam, 1991-, author
Format:
Language:	eng
Published:	2016
Subjects:	Hotels Customer services