Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants /

Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants /

Show other versions (1)

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2016

Bibliographic Details
Main Authors: Chee, Wei Ting, 1992- , author 612941, Thoo, Ai Chin supervisor, Fakulti Pengurusan 538641
Format:
Language:eng
Published: Johor Bahru, Johor : Universiti Teknologi Malaysia, 2016
Subjects:
Customer services
Consumer satisfaction
Restaurants

Similar Items