Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants /
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2016
| Main Authors: | , , |
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| Format: | |
| Language: | eng |
| Published: |
Johor Bahru, Johor : Universiti Teknologi Malaysia,
2016
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| Subjects: |
| _version_ | 1826464071247986688 |
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| author | Chee, Wei Ting, 1992- , author 612941 Thoo, Ai Chin supervisor Fakulti Pengurusan 538641 |
| author_facet | Chee, Wei Ting, 1992- , author 612941 Thoo, Ai Chin supervisor Fakulti Pengurusan 538641 |
| author_sort | Chee, Wei Ting, 1992- , author 612941 |
| collection | OCEAN |
| description | Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2016 |
| first_indexed | 2024-03-05T15:14:27Z |
| format | |
| id | KOHA-OAI-TEST:534484 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T15:14:27Z |
| publishDate | 2016 |
| publisher | Johor Bahru, Johor : Universiti Teknologi Malaysia, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5344842022-01-08T08:20:50ZEffects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants / Chee, Wei Ting, 1992- , author 612941 Thoo, Ai Chin supervisor Fakulti Pengurusan 538641 Johor Bahru, Johor : Universiti Teknologi Malaysia,2016engProject Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2016Bibliography: p. 94-116.PSZJBLCustomer servicesConsumer satisfactionRestaurants |
| spellingShingle | Customer services Consumer satisfaction Restaurants Chee, Wei Ting, 1992- , author 612941 Thoo, Ai Chin supervisor Fakulti Pengurusan 538641 Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants / |
| title | Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants / |
| title_full | Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants / |
| title_fullStr | Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants / |
| title_full_unstemmed | Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants / |
| title_short | Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants / |
| title_sort | effects of perceived service recovery justice on customer affective commitment loyalty and word of mouth the case of restaurants |
| topic | Customer services Consumer satisfaction Restaurants |
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