Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/

Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/

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Project Paper (Sarjana Muda (Psikologi Dengan Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017

Bibliographic Details
Main Authors: Jascinta Pilos, 1993-, author, Nor Akmar Nordin, supervisor, Fakulti Pengurusan
Format:
Language:may
Published: Johor Bahru, Johor : Universiti Teknologi Malaysia, 2017
Subjects:
Emotional intelligence
Consumer satisfaction
Customer services
Banks and banking

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