Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/

Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/

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Project Paper (Sarjana Muda (Psikologi Dengan Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017

Detalhes bibliográficos
Main Authors: Jascinta Pilos, 1993-, author, Nor Akmar Nordin, supervisor, Fakulti Pengurusan
Formato:
Idioma:may
Publicado em: Johor Bahru, Johor : Universiti Teknologi Malaysia, 2017
Assuntos:
Emotional intelligence
Consumer satisfaction
Customer services
Banks and banking
Descrição
Resumo:Project Paper (Sarjana Muda (Psikologi Dengan Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017

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