Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/
Project Paper (Sarjana Muda (Psikologi Dengan Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017
| Main Authors: | , , |
|---|---|
| Format: | |
| Language: | may |
| Published: |
Johor Bahru, Johor : Universiti Teknologi Malaysia,
2017
|
| Subjects: |
| _version_ | 1826465460255719424 |
|---|---|
| author | Jascinta Pilos, 1993-, author Nor Akmar Nordin, supervisor Fakulti Pengurusan |
| author_facet | Jascinta Pilos, 1993-, author Nor Akmar Nordin, supervisor Fakulti Pengurusan |
| author_sort | Jascinta Pilos, 1993-, author |
| collection | OCEAN |
| description | Project Paper (Sarjana Muda (Psikologi Dengan Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017 |
| first_indexed | 2024-03-05T15:34:28Z |
| format | |
| id | KOHA-OAI-TEST:541160 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | may |
| last_indexed | 2024-03-05T15:34:28Z |
| publishDate | 2017 |
| publisher | Johor Bahru, Johor : Universiti Teknologi Malaysia, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5411602020-12-19T17:20:26ZRelationship between bank customer service representatives' emotional intelligence and customers satisfaction/ Jascinta Pilos, 1993-, author Nor Akmar Nordin, supervisor Fakulti Pengurusan Johor Bahru, Johor : Universiti Teknologi Malaysia,2017mayProject Paper (Sarjana Muda (Psikologi Dengan Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017Includes bibliographical references :p.61-66.PRZSLEmotional intelligenceConsumer satisfactionCustomer servicesBanks and banking |
| spellingShingle | Emotional intelligence Consumer satisfaction Customer services Banks and banking Jascinta Pilos, 1993-, author Nor Akmar Nordin, supervisor Fakulti Pengurusan Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/ |
| title | Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/ |
| title_full | Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/ |
| title_fullStr | Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/ |
| title_full_unstemmed | Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/ |
| title_short | Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/ |
| title_sort | relationship between bank customer service representatives emotional intelligence and customers satisfaction |
| topic | Emotional intelligence Consumer satisfaction Customer services Banks and banking |
| work_keys_str_mv | AT jascintapilos1993author relationshipbetweenbankcustomerservicerepresentativesemotionalintelligenceandcustomerssatisfaction AT norakmarnordinsupervisor relationshipbetweenbankcustomerservicerepresentativesemotionalintelligenceandcustomerssatisfaction AT fakultipengurusan relationshipbetweenbankcustomerservicerepresentativesemotionalintelligenceandcustomerssatisfaction |