BEST PRACTICES : BUILDING YOUR BUSINESS WITH CUSTOMER-FOCUSED SOLUTIONS /

Includes index.

Bibliographic Details
Main Authors:	Hiebeler, Robert, author, Kelly, Thomas B., author, Ketteman, Charles, author, Arthur Andersen & Co.
Format:
Language:	eng
Published:	New York, NY : SIMON & SCHUSTER, 1998
Subjects:	Customer services Industrial management

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