Service blueprint-based servqual and customer loyalty in banking service /

Service blueprint-based servqual and customer loyalty in banking service /

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Thesis (Sarjana Falsafah (Pengurusan))

Bibliographic Details
Main Author: Oh, Jia Dei, 1992-, author 618990
Format: text
Language:eng
Published: Johor Bahru, Johor : Universiti Teknologi Malaysia, 2019

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