TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX /
How do you attract and retain customers in a world where they're writing the rules? The corporate landscape is in a state of upheaval with a highly contested global marketplace and customers who demand a personalised experience across multiple channels. Performance metrics now focus on increasi...
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Milton, Qld. : John Wiley and Sons, Inc. : Wiley,
2019
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