The 10 Golden Rules of Customer Service : & the Story of the $6,000 Egg /
The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong pa...
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Naperville, Illinois : Simple Truths,
2019
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