Managing Hospitality Organizations : Achieving Excellence in the Guest Experience /

"Today's economy is dominated by the service sector which continues to grow at a rapid pace. Even businesses dealing primarily psychical goods are now reinventing their image and positioning themselves as service providers. Introduction to Hospitality Management: Creating Excellent Guest E...

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Bibliographic Details
Main Authors: Ford, Robert C. (Robert Clayton), 1945-, author 184327, Sturman, Michael C. (Michael Craig), author 633014
Format: text
Language:eng
Published: Thousand Oaks, California : SAGE Publications, Inc., 2020
Subjects: