MARKETING An Introduction : INSTRUCTOR'S RESOURCE MANUAL WITH VIDEO GUIDE CASE NOTES /

Preface -- Chapter 1 Marketing in a Changing World: Creating Customer Value and Satisfaction -- Chapter 2 Strategic Planning and the Marketing Process -- Chapter 3 The Global Marketing Environment -- Chapter 4 Marketing Research and Information Systems -- Chapter 5 Consumer and Business Buyer Behavi...

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Bibliographic Details
Main Authors: Armstrong, Gary (Gary M.) 301840, Kotler, Philip, author 301835, Brooks, John R, author 272001, McEnally, Martha R., author 635189
Format: text
Language:eng
Published: Upper Saddle River, N.J. : Prentice Hall, 2000
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