THE SERVICE EDGE : 101 Companies That Profit From Customer Care /

Outlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge.

Bibliographic Details
Main Authors: Zemke, Ron, author 345960, Schaaf, Dick, author 340561
Format: text
Language:eng
Published: New York, N.Y. : New American Library, 1989
Subjects: