THE SERVICE EDGE : 101 Companies That Profit From Customer Care /
Outlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge.
Main Authors: | Zemke, Ron, author 345960, Schaaf, Dick, author 340561 |
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Format: | text |
Language: | eng |
Published: |
New York, N.Y. : New American Library,
1989
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Subjects: |
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