Service Operations Management /
"Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges...
| Main Authors: | , , , |
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| Format: | text |
| Language: | eng |
| Published: |
Harlow, England ; New York : Pearson,
2021
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| Subjects: |