Service Operations Management /
"Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges...
| Main Authors: | , , , |
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| Format: | text |
| Language: | eng |
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Harlow, England ; New York : Pearson,
2021
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| Subjects: |
| _version_ | 1796763936756858880 |
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| author | Johnston, Robert, 1953- author 355210 Shulver, Michael, author 643403 Slack, Nigel, author 217957 Clark, Graham, 1949- authoR 413525 |
| author_facet | Johnston, Robert, 1953- author 355210 Shulver, Michael, author 643403 Slack, Nigel, author 217957 Clark, Graham, 1949- authoR 413525 |
| author_sort | Johnston, Robert, 1953- author 355210 |
| collection | OCEAN |
| description | "Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you who want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations as they seek to develop and implement operations strategies"-- |
| first_indexed | 2024-03-05T17:02:47Z |
| format | text |
| id | KOHA-OAI-TEST:599284 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T17:02:47Z |
| publishDate | 2021 |
| publisher | Harlow, England ; New York : Pearson, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5992842022-08-25T01:17:53ZService Operations Management / Johnston, Robert, 1953- author 355210 Shulver, Michael, author 643403 Slack, Nigel, author 217957 Clark, Graham, 1949- authoR 413525 textHarlow, England ; New York : Pearson,2021eng"Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you who want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations as they seek to develop and implement operations strategies"--Includes bibliographical references and index.Introduction to service operations -- The world of service -- Service strategy -- The service concept -- Customer relationships -- Service quality -- Designing customer experience -- People in the service operation -- Service culture -- Service supply networks -- Designing the service process -- Managing service performance -- Service resources and capacity -- Service innovation -- Service improvement -- Learning from problems -- Learning from other operations."Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you who want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations as they seek to develop and implement operations strategies"--PSZJBLService industriesURN:ISBN:9781292064468 |
| spellingShingle | Service industries Johnston, Robert, 1953- author 355210 Shulver, Michael, author 643403 Slack, Nigel, author 217957 Clark, Graham, 1949- authoR 413525 Service Operations Management / |
| title | Service Operations Management / |
| title_full | Service Operations Management / |
| title_fullStr | Service Operations Management / |
| title_full_unstemmed | Service Operations Management / |
| title_short | Service Operations Management / |
| title_sort | service operations management |
| topic | Service industries |
| work_keys_str_mv | AT johnstonrobert1953author355210 serviceoperationsmanagement AT shulvermichaelauthor643403 serviceoperationsmanagement AT slacknigelauthor217957 serviceoperationsmanagement AT clarkgraham1949author413525 serviceoperationsmanagement |