Quality Service Management : A Guide to Improving Business Processes /
"Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra 'better, cheaper, faster' (BCF) and offers p...
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| Format: | text |
| Language: | eng |
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New York, NY : Routledge,
2022
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