A framework of complaints and suggestions management system (CSMS) and e-CSMS /

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2007

Bibliographic Details
Main Author:	253123 Salwana Mohamad @ Asmara
Format:
Language:	eng
Published:	Skudai : Universiti Teknologi Malaysia, 2007
Subjects:	Database management Consumer complaints
Online Access:	http://www.psz.utm.my/sla/billing/login.asp?mid=48754

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