A framework of complaints and suggestions management system (CSMS) and e-CSMS /
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2007
Main Author: | 253123 Salwana Mohamad @ Asmara |
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Format: | |
Language: | eng |
Published: |
Skudai : Universiti Teknologi Malaysia,
2007
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Subjects: | |
Online Access: | http://www.psz.utm.my/sla/billing/login.asp?mid=48754 |
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