Beyond six sigma : profitable growth throuth customer value creation /

Beyond six sigma : profitable growth throuth customer value creation /

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Bibliographic Details
Main Authors: 460853 Plaster, Gary, Alderman, Jerry D
Format:
Language:eng
Published: Hoboken, N.J. : J. Wiley & Sons, 2006
Subjects:
Total quality management
Organizational effectiveness
Marketing
Customer relations

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