Service management : operations, strategy, and information technology /
28
| Main Authors: | , |
|---|---|
| Format: | |
| Published: |
New York : McGraw-Hill,
2001
|
| Subjects: |
28
| Main Authors: | , |
|---|---|
| Format: | |
| Published: |
New York : McGraw-Hill,
2001
|
| Subjects: |