Customer relationship management : creating competitive advantage through win-win relationship strategies /

Customer relationship management : creating competitive advantage through win-win relationship strategies /

MOHAIMINAH KHAYON;

Bibliographic Details
Main Authors:	385406 Storbacka, Kaj, Lehtinen, Jarmo R. 416412
Format:
Language:	eng
Published:	Singapore : McGraw-Hill, 2001
Subjects:	Customer relations

Similar Items

Mastering innovative customer relationship strategies /
by: 416412 Lehtinen, Jarmo R., et al.
Published: (2013)

Relationship marketing for competitive advantage : winning and keeping customers /
by: Payne, Adrian
Published: (1995)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
by: Payne, Shelia
Published: (1997)

The power of two : how smart companies create win-win customer-supplier partnerships that outperform the competition /
by: 531156 Cordon, Carlos, et al.
Published: (2008)

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /
by: 421498 Thompson, Harvey
Published: (2004)

Winning with customers : a playbook for B2B /
by: 502774 Pigues, D. Keith, et al.
Published: (c201)

Willies way : 6 secrets for wooing, wowing, and winning customers and their loyalty /
by: Van Hooser, Phillip, 1957-
Published: (2005)

Quality customer service : how to win with the customer /
by: 346261 Martin, William B.
Published: (2001)

The customer service solution : managing emotions, trust, and control to win your customer's business /
by: Dasu, Sriram, et al.
Published: ([201)

Emotion marketing : the hallmark way of winning customers for life /
by: 378508 Robinette, Scott, et al.
Published: (2001)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: 397799 Stinnett, Bill
Published: (2005)

How to win customers in the digital world : total action or fatal inaction /
by: 335406 Vervest, Peter, et al.
Published: (2000)

Build your customer strategy : a guide to creating profitable relationships /
by: 378001 Barnes, James G.
Published: (2006)

Winning in Service Markets : Success through People, Technology and Strategy /
by: 404327 Wirtz, Jochen
Published: (2016)

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]
by: Cho, Sin Win, et al.
Published: (2019)

Jackpot! Harrah's winning secrets for customer loyalty /
by: 219338 Shook, Robert L.
Published: (2003)

Strategies in customer relationship management /
by: Rai, R.P., editor
Published: (2012)

Customer Relationship and Customer Experience Management /
by: Head, Tabetha, author 652603, et al.
Published: (2012)

When your customer wins, you can't lose /
by: 191262 Collis, Jack
Published: (2006)

DIGITAL CUSTOMER EXPERIENCE ENGINEERING : STRATEGIES FOR CREATING EFFECTIVE DIGITAL EXPERIENCES /
by: Wiedenhoefer, Lars, author 643368
Published: (2021)

Market your way to growth : 8 ways to win /
by: Kotler, Philip., et al.
Published: (2013)

Customer relationship management : integrating marketing strategy and information technology /
by: 391500 Zikmund, William G., et al.
Published: (2003)

Encyclopaedia of customer relationship management : strategy, tools and techniques /
by: Rai, R.P., editor
Published: (2012)

Keep in touch customer relationship management solution /
by: Tan, Cheng Peng, 1990-, author 213836, et al.
Published: (2014)

Customer relationship management : a databased approach /
by: Kumar, V., 1957-, et al.
Published: (2006)

Customer Relationship Management /
by: Anderson, Kristin, 1962-, author 616724, et al.
Published: (c200)

Customer relationship management /
by: 233625 Peelen, Ed
Published: (2005)

ENHANCING HOTEL CUSTOMER LOYALTY THROUGH ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT AND INTERPERSONAL RELATIONSHIP /
by: Seyedhossein Nikou, author 654687, et al.
Published: (2017)

ENHANCING HOTEL CUSTOMER LOYALTY THROUGH ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT AND INTERPERSONAL RELATIONSHIP /
by: Seyedhossein Nikou, author 654687, et al.
Published: (2017)

Integrating social customer relationship management into customer relationship management processes in academic library /
by: Farima Alilou, 1987- author, et al.
Published: (2014)

Customer relationship management implementation in Iran automobile industry /
by: Kamyar Kavosh, 1977-, et al.
Published: (2011)

The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work /
by: Wellington, Patricia.
Published: (1995)

Accelerating customer relationship : using CRM and relationship technologies /
by: 435777 Swift, Ronald S.
Published: (2000)

No-nonsense marketing : 101 practical ways to win and keep customers /
by: 312306 Prushan, Victor H.
Published: (1997)

Valuespace : winning the battle for market leadership : lessons from the world's most admired companies /
by: 419544 Mittal, Banwari
Published: (2001)

Successful customer relationship management programs and technologies : issues and trends /
by: Eid, Riyad
Published: (c201)

Keep in touch customer relationship management solution [electronic resource] /
by: Tan, Cheng Peng, 1990-, author 213836
Published: (2014)

Customer relationship management : making hard decisions with soft numbers /
by: 354765 Anton, Jon, et al.
Published: (1996)

Customer relationship management : making hard decisions with soft numbers /
by: 354765 Anton, Jon, et al.
Published: (1996)

Customer relationship management : the bottom line to optimizing your ROI /
by: 354765 Anton, Jon, et al.
Published: (2002)