Customer sentiment analysis through social media feedback: A case study on telecommunication company
Customer sentiment analysis is an automated way of detecting sentiments in online interactions in order to assess customer opinions about a product, brand or service. It assists companies in gaining insights and efficiently responding to their customers. This study presents a machine learning approa...
| Main Authors: | , , |
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| Format: | Article |
| Sprog: | English |
| Udgivet: |
Universiti Malaysia Pahang
2022
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| Fag: | |
| Online adgang: | http://umpir.ump.edu.my/id/eprint/36019/1/2595.pdf |