A study on the management system in the healthcare sector using service quality concept

This study was carried out to investigate the factors that effect to service quality in the healthcare sector and to analyze the relationship between the factors of quality service that influences the customer's satisfaction in healthcare sector. This study carried out on hospitals that are sel...

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书目详细资料
Main Authors: Ahmad, Othman, Ibrahim, Daing Nasir, Noor Azlinna, Azizan, Mustafa, Shariman, Hassan, Hasahudin, Majjah Mazita, Mokhtar, Azit, Azizan, Ghani, Airin Abdul, Ida Rizyani, Tahir, Syamimi Errymy, Sawal
格式: Research Report
语言:English
出版: 2012
主题:
在线阅读:http://umpir.ump.edu.my/id/eprint/36468/1/A%20study%20on%20the%20management%20system%20in%20the%20healthcare%20sector%20using%20service%20quality%20concept.wm.pdf