Unveiling current and future trends in customer banking experience research: A bibliometric analysis
Purpose: This research is the first to use bibliometric analysis to provide insight into the landscape and forecast the future of customer experience research in the banking sector. Design/methodology/approach: We used bibliographic coupling and co-word analysis to delineate the existing knowledge s...
Main Authors: | Yang, Mengxi, Wider, Walton, Xiao, Shuoran, Jiang, Leilei, Muhammad Ashraf, Fauzi, Lee, Alex |
---|---|
Format: | Article |
Language: | English English |
Published: |
Emerald Group Publishing Limited
2024
|
Subjects: | |
Online Access: | http://umpir.ump.edu.my/id/eprint/42048/1/2024_Kybernetes_customer%20banking%20experience.pdf http://umpir.ump.edu.my/id/eprint/42048/7/Unveiling%20current%20and%20future%20trends%20in%20customer%20banking%20experience%20research.pdf |
Similar Items
-
Bibliometric mapping of psychological flexibility research: trends and future directions
by: Wider, Walton, et al.
Published: (2024) -
Psychological capital research in HEIs: Bibliometric analysis of current and future trends
by: Xu, Jiahui, et al.
Published: (2024) -
Bibliometric analysis on green hotels: past, present and future trends
by: Muhammad Ashraf, Fauzi, et al.
Published: (2024) -
Mapping the evolution of neurofeedback research: A bibliometric analysis of trends and future directions
by: Wider, Walton, et al. -
Bibliometric insights into HRM and innovative work behavior nexus: tracing past, present and future developments
by: Wider, Walton, et al.
Published: (2024)