The Effects of Perceived Service Quality on Patient Satisfaction at a Public Hospital in State of Pahang, Malaysia
This study focuses on the effects of perceived service quality on patient satisfaction in a public hospital. Data was collected from 109 respondents that experienced the hospital service. Using a PLS-SEM tool, the hypothesized effects among the constructs were tested empirically. No statistically si...
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| Format: | Article |
| Language: | English English |
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Leena and Luna International, Oyama, Japan
2013
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| Online Access: | http://umpir.ump.edu.my/id/eprint/6329/1/The_Effects_of_Perceived_Service_Quality_on_Patient_Satisfaction_at_a_Public_Hospital_in_State_of_Pahang%2C_Malaysia.pdf http://umpir.ump.edu.my/id/eprint/6329/4/ftech-2013-azlinna-effect%20of%20perceived%20services.pdf |