Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction
Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect custo...
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| Format: | Book Chapter |
| Language: | English |
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IOS Press
2014
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| Online Access: | http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf |