ANALISIS PEMBENTUKAN TRUST PELANGGAN MELALUI KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TOKO SWALAYAN
This research aimed to test influence between service quality, customers satisfaction also interaction between service quality and customers satisfaction in the building of customers trust of Supermarket. This research efforted in Pamella supermarket in Yogyakarta. Sample categorized with sampling c...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Muhammadiyah Magelang
2016-04-01
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| Series: | Jurnal Analisis Bisnis Ekonomi |
| Subjects: | |
| Online Access: | http://journal.ummgl.ac.id/index.php/bisnisekonomi/article/view/845 |