ANALISIS KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH PADA BANK JATENG CABANG PEMBANTU SAMPANGAN

This study aims to determine and measure the effect of Service Quality variables on Customer Loyalty at Bank Jateng Branch of Sampangan. The data in this research is obtained by filling the questionnaire to 100 customers of Bank Jateng Sampangan Branch Office. Sampling using purposive sampling met...

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Bibliographic Details
Main Authors: Ardhila Laela Kusumastuti, M Abdul Kodir
Format: Article
Language:English
Published: Finance and Banking Program, Accounting Department, Politeknik Negeri Semarang 2019-08-01
Series:Keunis
Subjects:
Online Access:https://jurnal.polines.ac.id/index.php/keunis/article/view/1532