Redesign of Bus Services Using Quality Function Deployment (QFD) to Improve Services to Passenger (Case Study: PO XYZ)
For products in the form of services, customer satisfaction is the most important thing because consumers see services from what other consumers say. As with the PO XYZ also use service which relies on passenger satisfaction. PO XYZ have an experience in reduced consumer satisfaction and with the co...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Pembangunan Nasional "Veteran" Yogyakarta
2021-06-01
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| Series: | OPSI |
| Subjects: | |
| Online Access: | http://jurnal.upnyk.ac.id/index.php/opsi/article/view/4747 |