DISCURSIVE ARTICULATION OF HOSTILITY AND VULNERABILITY EMOTIONS IN CUSTOMER-COMPANY INTERACTION
This work investigates the discourse of emotion in business interaction through the analysis of letters from clients addressed to insurance company, observing the relationship between the client's perception of the rights and duties of participants and the expression of emotions toward the comp...
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| Format: | Article |
| Language: | Portuguese |
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Universidade Federal Fluminense
2004-07-01
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| Series: | Gragoatá |
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| Online Access: | http://www.gragoata.uff.br/index.php/gragoata/article/view/587 |