CUSTOMER EXPERIENCE AS AN IMPORTANT FACTOR IN EVALUATING TELECOMMUNICATIONS SERVICES
The swiftness of approaching the customer and response to customer requests are becoming key parameters in the business of telecommunications companies. Here the focus of interest is placed on recognizing and then meeting customer needs in the shortest possible time. Telecommunication companies resp...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2023-06-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://ijqr.net/journal/v17-n2/8.pdf |