Evaluating and Analyzing the Gap of Service Quality Based on the Hierarchical Service Quality Model in Keshavarzi Bank of Iran
Nowadays, the issue of service quality for service-provider organizations specifically banks is of considerable importance. The service-provider organizations (specifically governmental banks) are aware from the necessity of getting satisfaction of customer and assessing quality of services. In this...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Tarbiat Modares University
2014-03-01
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| Series: | پژوهشهای اقتصادی |
| Subjects: | |
| Online Access: | http://ecor.modares.ac.ir/article-18-6500-en.pdf |