Editorial: Support (November 2007)
What is your first thought when you encounter the term "open source support"? A programmer typing the answer to a question using a chat utility? Hours spent scouring the Internet for a working configuration sample? Contacting a support engineer at a commercial call centre? If you find it d...
| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
Carleton University
2007-11-01
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| Series: | Technology Innovation Management Review |
| Online Access: | http://timreview.ca/sites/default/files/Issue_PDF/november07_osbr.pdf |
| _version_ | 1828437352679211008 |
|---|---|
| author | Dru Lavigne |
| author_facet | Dru Lavigne |
| author_sort | Dru Lavigne |
| collection | DOAJ |
| description | What is your first thought when you encounter the term "open source support"? A programmer typing the answer to a question using a chat utility? Hours spent scouring the Internet for a working configuration sample? Contacting a support engineer at a commercial call centre? If you find it difficult to think about a support engineer, you're not alone. Actuate's recently published 2007 Open Source Survey of senior personnel from financial services, Telco, and public sector organizations across North America and Europe indicates that 46.3% of respondents cite the lack of availability of long term support as a major barrier to their company's adoption of open source technologies. |
| first_indexed | 2024-12-10T19:43:56Z |
| format | Article |
| id | doaj.art-02f4dc8652144efdb4a1640c5a96ad9e |
| institution | Directory Open Access Journal |
| issn | 1927-0321 |
| language | English |
| last_indexed | 2024-12-10T19:43:56Z |
| publishDate | 2007-11-01 |
| publisher | Carleton University |
| record_format | Article |
| series | Technology Innovation Management Review |
| spelling | doaj.art-02f4dc8652144efdb4a1640c5a96ad9e2022-12-22T01:35:56ZengCarleton UniversityTechnology Innovation Management Review1927-03212007-11-01November 2007Editorial: Support (November 2007)Dru LavigneWhat is your first thought when you encounter the term "open source support"? A programmer typing the answer to a question using a chat utility? Hours spent scouring the Internet for a working configuration sample? Contacting a support engineer at a commercial call centre? If you find it difficult to think about a support engineer, you're not alone. Actuate's recently published 2007 Open Source Survey of senior personnel from financial services, Telco, and public sector organizations across North America and Europe indicates that 46.3% of respondents cite the lack of availability of long term support as a major barrier to their company's adoption of open source technologies.http://timreview.ca/sites/default/files/Issue_PDF/november07_osbr.pdf |
| spellingShingle | Dru Lavigne Editorial: Support (November 2007) Technology Innovation Management Review |
| title | Editorial: Support (November 2007) |
| title_full | Editorial: Support (November 2007) |
| title_fullStr | Editorial: Support (November 2007) |
| title_full_unstemmed | Editorial: Support (November 2007) |
| title_short | Editorial: Support (November 2007) |
| title_sort | editorial support november 2007 |
| url | http://timreview.ca/sites/default/files/Issue_PDF/november07_osbr.pdf |
| work_keys_str_mv | AT drulavigne editorialsupportnovember2007 |