Towards a Better Understanding of Foreign Workers' Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge
This study explored the relationships among several antecedent factors, namely service characteristics, financing and choice of plan and foreign workers' satisfaction with cooperative health insurance (CHI). The study also hypothesized that customer knowledge situation would moderate the relat...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EconJournals
2016-04-01
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| Series: | International Review of Management and Marketing |
| Online Access: | http://mail.econjournals.com/index.php/irmm/article/view/2106 |