Patient dissatisfaction associated with physician-patient linguistic discordance in California clinics: an analytical cross-sectional study
Abstract Background Patient satisfaction is considered as a product of two psychological processes, a cognitive one, including expectations and perceptions, and an emotional one resulting from the congruence between expectation and subjective perception of the user. The objective was to identify the...
Main Authors: | , , , , , |
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Format: | Article |
Language: | English |
Published: |
BMC
2023-02-01
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Series: | BMC Health Services Research |
Subjects: | |
Online Access: | https://doi.org/10.1186/s12913-023-09176-2 |