Service Process Problem-Solving Based on Flow Trimming

Service Process Problem-Solving Based on Flow Trimming

Since entering the era of the experience economy, consumers’ attention gradually turns toward gaining a pleasant service process experience. This study addresses the service process problem, aiming to discover the root cause of the service process problem and solve it by analyzing the service touchp...

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Bibliographic Details
Main Authors: Bai Zhonghang, Lin Siyue, Zhang Xu
Format: Article
Language:English
Published: MDPI AG 2023-02-01
Series:Applied Sciences
Subjects:
TRIZ
trimming
flow analysis
service process
stochastic dominance rule
Online Access:https://www.mdpi.com/2076-3417/13/4/2092

Internet

https://www.mdpi.com/2076-3417/13/4/2092

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