Social networks and customer loyalty: review of loyalty keys and main social networks publications’ characteristics

The aim of this work is to shed light on the characteristics and relationship between customer loyalty and publications by the companies on social networks; it has been undertaken with the aid of an exhaustive review of previous studies from 1994 up to the present time. The purpose of the research i...

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Bibliographic Details
Main Authors: Nélida Dávila Espuela, Maria Dolores Reina Paz, Claudia Sevilla Sevilla
Format: Article
Language:English
Published: Frontiers Media S.A. 2023-10-01
Series:Frontiers in Psychology
Subjects:
Online Access:https://www.frontiersin.org/articles/10.3389/fpsyg.2023.1286445/full