A case study of the critical success factors for organizational change of a public listed corporation: Hong Kong Broadband Network

Purpose – The purpose of this paper is to explain how an organization can achieve successful change implementation with Kotter’s eight-step organizational change model and 3-H (heart–head–hand) theory. Design/methodology/approach – With the case study approach, the author recollects his career exper...

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Bibliographic Details
Main Author: Earnest Li
Format: Article
Language:English
Published: Emerald Publishing 2018-11-01
Series:Public Administration and Policy
Subjects:
Online Access:https://www.emerald.com/insight/content/doi/10.1108/PAP-10-2018-010/full/pdf?title=a-case-study-of-the-critical-success-factors-for-organizational-change-of-a-public-listed-corporation-hong-kong-broadband-network