Experience attributes and service quality dimensions of peer-to-peer accommodation in Malaysia

Experience attributes and service quality dimensions of peer-to-peer accommodation in Malaysia

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This paper reports the empirical findings of experience attributes and service quality dimensions of peer-to-peer accommodation (P2P) in Malaysia. Data collection was conducted using in-depth interviews, which involved 10 P2P accommodation hosts and 15 P2P accommodation guests. Thematic analysis of...

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Bibliographic Details
Main Authors: Tze Sheng Wong, Jennifer Kim Lian Chan
Format: Article
Language:English
Published: Elsevier 2023-07-01
Series:Heliyon
Subjects:
Peer-to-peer accommodation
Hosts and guests
Experience attributes
Service quality dimensions
SERVQUAL model
P2PSERVQUAL model
Online Access:http://www.sciencedirect.com/science/article/pii/S2405844023056116

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http://www.sciencedirect.com/science/article/pii/S2405844023056116

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