Perceived service quality of tourists from former Soviet states and Western countries: a comparative study
This study investigates differences in customer satisfaction between post-Soviet and Western tourists' perceptions of hotel service quality. Because of the post-USSR split in tourists, the West has divergent experiences in developing their services. There has been little research on whether tou...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Academy of Business and Emerging Markets
2023-11-01
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| Series: | Journal of the Academy of Business and Emerging Markets |
| Subjects: | |
| Online Access: | https://doi.org/10.5281/zenodo.10183033 |