Quality Management Assessment Focus to Customers’ Satisfaction to Raiffeisen Bank Romania
Credit institutions have an important role in the economic and social development of a country because they represent the vital centers of an economic system, designed to identify the financial needs of the clients in order to cover them by creating and launching on market financial and banking prod...
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| Format: | Article |
| Language: | English |
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Dunarea de Jos University of Galati
2013-12-01
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| Series: | Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics |
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| Online Access: | http://www.eia.feaa.ugal.ro/images/eia/2013_3/Dragoi.pdf |