Do Social Exchange Relationships Influence Total-Quality-Management Involvement? Evidence from Frontline Employees of International Hotels

Do Social Exchange Relationships Influence Total-Quality-Management Involvement? Evidence from Frontline Employees of International Hotels

This study delves into the assessment of the quality of social exchange relationships in the workplace, specifically focusing on leader–member exchange (LMX) and team–member exchange (TMX), to forecast employee Total Quality Management (TQM) involvement within the hospitality industry. Employing Str...

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Bibliographic Details
Main Author: Chung-Jen Wang
Format: Article
Language:English
Published: MDPI AG 2023-12-01
Series:Behavioral Sciences
Subjects:
LMX
TMX
TQM involvement
self-efficacy
job satisfaction
hospitality
Online Access:https://www.mdpi.com/2076-328X/13/12/1013

Internet

https://www.mdpi.com/2076-328X/13/12/1013

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