Student Expectation and Perception on Service Quality: Gap Analysis Model
In the competitive market, it is crucial to stand as the market leaders maintaining the current customers offering the satisfying service quality and creating impacts to attract the potential. Hence, this research identifies the gaps between the customer expectation and perception on the academic se...
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| Format: | Article |
| Language: | English |
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Institute of Industry and Academic Research Incorporated
2023-03-01
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| Series: | International Journal of Academe and Industry Research |
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| Online Access: | https://iiari.org/journal_article/student-expectation-and-perception-on-service-quality-gap-analysis-model/ |