Benchmarking of business excellence as a determinant of quality improvement
In order for a process to operate successfully, it is necessary to constantly measure and improve its performance. One way to analyze the current state of performances of a company and its improvement is benchmarking. In a market-oriented environment, an enterprise must meet the expectations of diff...
| Main Authors: | , |
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| Format: | Article |
| Language: | srp |
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University Business Academy - Faculty of Economics and Engineering Management, Novi Sad, Serbia
2017-01-01
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| Series: | Ekonomija: teorija i praksa |
| Subjects: | |
| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/2217-5458/2017/2217-54581704078S.pdf |
| _version_ | 1828911525606195200 |
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| author | Srejović Milan Krstić Ana |
| author_facet | Srejović Milan Krstić Ana |
| author_sort | Srejović Milan |
| collection | DOAJ |
| description | In order for a process to operate successfully, it is necessary to constantly measure and improve its performance. One way to analyze the current state of performances of a company and its improvement is benchmarking. In a market-oriented environment, an enterprise must meet the expectations of different interest groups, or key stakeholders. However, in order to achieve business excellence, it is necessary to fulfill the requirements prescribed by the relevant standards. In this paper, the focus will be on the requirements of the ISO 9004: 2009 standard. The aim of the paper is to highlight the significance of the benchmark technique in measuring the business performances of companies. By implementing it, you can identify the strengths and weaknesses of the company in question. In this way, the process parameters that need to be improved are identified so that the company can improve its competitive position. |
| first_indexed | 2024-12-13T19:03:47Z |
| format | Article |
| id | doaj.art-08ce68efec3c46e69c864c8cf7c0f42e |
| institution | Directory Open Access Journal |
| issn | 2217-5458 2620-0228 |
| language | srp |
| last_indexed | 2024-12-13T19:03:47Z |
| publishDate | 2017-01-01 |
| publisher | University Business Academy - Faculty of Economics and Engineering Management, Novi Sad, Serbia |
| record_format | Article |
| series | Ekonomija: teorija i praksa |
| spelling | doaj.art-08ce68efec3c46e69c864c8cf7c0f42e2022-12-21T23:34:36ZsrpUniversity Business Academy - Faculty of Economics and Engineering Management, Novi Sad, SerbiaEkonomija: teorija i praksa2217-54582620-02282017-01-0110478882217-54581704078SBenchmarking of business excellence as a determinant of quality improvementSrejović Milan0Krstić Ana1nemanemaIn order for a process to operate successfully, it is necessary to constantly measure and improve its performance. One way to analyze the current state of performances of a company and its improvement is benchmarking. In a market-oriented environment, an enterprise must meet the expectations of different interest groups, or key stakeholders. However, in order to achieve business excellence, it is necessary to fulfill the requirements prescribed by the relevant standards. In this paper, the focus will be on the requirements of the ISO 9004: 2009 standard. The aim of the paper is to highlight the significance of the benchmark technique in measuring the business performances of companies. By implementing it, you can identify the strengths and weaknesses of the company in question. In this way, the process parameters that need to be improved are identified so that the company can improve its competitive position.https://scindeks-clanci.ceon.rs/data/pdf/2217-5458/2017/2217-54581704078S.pdfbenchmarkingbusiness excellenceISO Standardsmeasuring performance |
| spellingShingle | Srejović Milan Krstić Ana Benchmarking of business excellence as a determinant of quality improvement Ekonomija: teorija i praksa benchmarking business excellence ISO Standards measuring performance |
| title | Benchmarking of business excellence as a determinant of quality improvement |
| title_full | Benchmarking of business excellence as a determinant of quality improvement |
| title_fullStr | Benchmarking of business excellence as a determinant of quality improvement |
| title_full_unstemmed | Benchmarking of business excellence as a determinant of quality improvement |
| title_short | Benchmarking of business excellence as a determinant of quality improvement |
| title_sort | benchmarking of business excellence as a determinant of quality improvement |
| topic | benchmarking business excellence ISO Standards measuring performance |
| url | https://scindeks-clanci.ceon.rs/data/pdf/2217-5458/2017/2217-54581704078S.pdf |
| work_keys_str_mv | AT srejovicmilan benchmarkingofbusinessexcellenceasadeterminantofqualityimprovement AT krsticana benchmarkingofbusinessexcellenceasadeterminantofqualityimprovement |