Bottleneck and Resource Analysis on IT Help Desk with Process Mining
This study utilizes data from the help desk log of an Italian company to create a model of the company’s business processes. The primary objectives are to show the benefit of the implementation of process mining to identify bottleneck activites within the process and analyze the workload distributi...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Brawijaya
2024-04-01
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| Series: | JITeCS (Journal of Information Technology and Computer Science) |
| Online Access: | https://jitecs.ub.ac.id/index.php/jitecs/article/view/581 |