Antecedents and Consequences of Airline Customer Satisfaction

This study aims to identify the forming factors of customer satisfaction and their consequences on consumer behavior. Samples of 100 were taken based on purposive sampling technique with the criteria of having used air transportation, at least 17 years old, and healthy. Collecting data using a Like...

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Bibliographic Details
Main Author: Budi Setyanta
Format: Article
Language:English
Published: cita konsultindo 2021-11-01
Series:Asian Journal of Management, Entrepreneurship and Social Science
Subjects:
Online Access:http://www.ajmesc.com/index.php/ajmesc/article/view/69