Patients´ perception of the quality of community pharmacy services using the critical incident technique

Patients´ perception of the quality of community pharmacy services using the critical incident technique

Background/Aim. The Critical Incident Technique (CIT) is a qualitative research method for measuring consumer satisfaction by collecting and analyzing information on participants and their activities. This method allows participants to present their detailed experiences related to a particular servi...

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Bibliographic Details
Main Authors: Kummer Ingrid, Mudrić Jovana, Čikarić Tamara, Tasić Ljiljana, Milošević-Georgiev Andrijana, Marinković Valentina
Format: Article
Language:English
Published: Military Health Department, Ministry of Defance, Serbia 2022-01-01
Series:Vojnosanitetski Pregled
Subjects:
community pharmacy services
patient satisfaction
pharmacists
pharmacy
surveys and questionnaires
Online Access:http://www.doiserbia.nb.rs/img/doi/0042-8450/2022/0042-84502000123K.pdf

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http://www.doiserbia.nb.rs/img/doi/0042-8450/2022/0042-84502000123K.pdf

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