Let ‘No’ be ‘No’: When Librarians say ‘No’ to Instruction Opportunities
In Brief: This paper presents a review of the literature on when, why, and how librarians say ‘no’, drawing from work on vocational awe, service orientation and deference behavior, and criticism of the one-shot model. Findings from a survey describing the experiences of approximately 285 American an...
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| Format: | Article |
| Language: | English |
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In the Library with the Lead Pipe
2023-10-01
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| Series: | In the Library with the Lead Pipe |
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| Online Access: | https://www.inthelibrarywiththeleadpipe.org/2023/let-no-be-no/ |